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Creating a Dynamic, Modular Approach to Customer Satisfaction Training

This customer satisfaction course was created as a constantly evolving training program. Carefully designed to adapt to changing learning needs. Initially, it began as a nearly one-hour course, offering comprehensive insights into the key factors driving customer satisfaction. However, over time, it was refined into shorter, modular lessons. Overall this made it easier for learners to stay engaged and retain information.

Furthermore, by focusing each module on a specific aspect of customer satisfaction, the course promotes both a deeper understanding and practical application of the concepts. As a result, this modular approach not only enhanced the learning experience but also clearly demonstrated our commitment to delivering impactful and accessible training solutions.

Challenge

The client requested a comprehensive customer satisfaction course that combined valuable insights with engaging experiences. They specifically wanted visually appealing content, unique interactions, and gamified elements to boost engagement and retention. Additionally, they needed a customizable final slide, allowing buyers to personalize the course to fit their specific needs.

Goal

Our goal was to create a dynamic course that effectively addressed the key aspects of customer satisfaction while delivering a visually appealing and interactive learning experience.

Engaging Visuals: To grab attention and make the material memorable, we designed visually captivating content that kept learners engaged.
Gamification and Interactivity: Additionally, we implemented unique interactions and gamified elements, encouraging active participation and improving retention.
Customizable Final Slide: Moreover, we developed a custom HTML slide, allowing for easy modifications to tailor the course for each buyer’s specific needs.

Ultimately, this innovative course combines comprehensive content with an exceptional user experience, making it a versatile solution that helps learners effectively understand and apply the principles of customer satisfaction.

To deliver a high-impact customer satisfaction course, we combined innovative design, interactive elements, and technical excellence to create a unique and engaging learning experience.

Features

Avatar Creator: Initially, the course included an avatar creator feature for personalization; however, it was later removed to streamline the experience.
JavaScript Note-Taking Feature: Additionally, we implemented a JavaScript-powered tool that enabled learners to seamlessly capture key points throughout the course.
LMS Support: Furthermore, we provided ongoing LMS integration and support, ensuring smooth deployment and usability for both learners and administrators.
Animated Content: Moreover, we produced animated sections in Vyond, bringing concepts to life with dynamic visuals.
Ultimately, this innovative approach combined engaging visuals, interactive elements, and technical excellence to deliver a truly impactful customer satisfaction course.

This innovative approach combined engaging visuals, interactive elements, and technical excellence to deliver a truly impactful customer satisfaction course.

Articulate Storyline
Adobe Photoshop
Adobe Premiere Pro
Adobe Illustrator
Adobe After Effects
Vyond
Javascript

Kristóf is easy to work with, great at problem solving and timely in his response and services. I would highly recommend him for any services he provides.

JM

The client was extremely satisfied with the outcome of this customer satisfaction course, praising its ability to engage learners while delivering valuable insights. Moreover, by offering customized versions of the course, the client achieved a strong ROI, showcasing its commercial and educational success.

Additionally, our collaboration continues to this day, as we provide LMS integration, graphical updates, and technical support to them. This ongoing partnership underscores the long-term value of the course and reflects our commitment to delivering exceptional service and impactful solutions.

Gamified onboarding experience

We created this AI-powered onboarding course to showcase the future of immersive learning. To enhance engagement, the course features a gamified escape room theme, adding excitement and interactivity at every step.

Moreover, AI-generated images boost visual appeal, while ChatGPT delivers dynamic responses, creating personalized learner interactions. Additionally, we integrated 3D panoramic images to heighten immersion, making the experience more engaging and realistic.

As learners progress, they seamlessly navigate challenges, staying motivated and involved. Ultimately, this project highlights how AI-driven tools can transform onboarding into an engaging and memorable adventure.

Challenge

The client wanted an onboarding demo that broke away from traditional methods. Therefore, they needed a playful and engaging experience to captivate learners from the very first interaction. Additionally, they emphasized the importance of incorporating new features, ensuring innovation and creativity at every step.

Goal

To achieve this, the objective was to create an onboarding solution that stood out—one they could proudly showcase as an example of next-generation learning. As a result, we moved beyond conventional approaches, redefining how onboarding can be both immersive and engaging.

We designed an onboarding experience that exceeded expectations by leveraging cutting-edge AI features to create a truly unique and immersive solution. Since the client specifically requested a youth-focused approach, we tailored the course to engage a younger audience.

To achieve this, we drew inspiration from Harry Potter themes and escape room games, ensuring an interactive and gamified learning experience. As a result, every step of the journey was designed to capture attention, foster engagement, and enhance knowledge retention.

Features

We developed a fully immersive story designed to captivate viewers and keep them engaged throughout the course. Additionally, we added a customized ChatGPT personality that responds exclusively to company-related questions, ensuring personalized interactions.
To enhance the auditory experience, we incorporated both AI-generated and professional voice actor recordings, creating a dynamic blend of voices. Furthermore, we implemented a voice-to-text feature to improve accessibility and ease of use.
To elevate immersion, we designed a custom UI that perfectly aligns with the escape room theme, reinforcing engagement and interactivity. Moreover, we created all visuals using AI-generated content, showcasing its potential for innovation.
Ultimately, the final onboarding course seamlessly blended storytelling, interactivity, and cutting-edge technology. By prioritizing gamification and modern features, we successfully redefined the onboarding experience into an engaging and memorable journey.

Articulate Storyline
WellSaid Labs
Blockade Labs
Cluelabs
Adobe Photoshop
Adobe Illustrator
ChatGPT
Javascript

I LOVE EVERYTHING. Let's talk tomorrow about next steps!!!

TP

Although the client provided brief feedback, we were thrilled with the results. Just a few days later, they reached out again, and we immediately began outlining the full onboarding course using our design. This milestone not only marked the beginning of an exciting collaboration but also validated our innovative approach.

Moreover, it highlighted how creativity and cutting-edge solutions can drive impactful results, paving the way for future opportunities. By embracing modern technology and interactive learning, we successfully transformed onboarding into an engaging and memorable experience.

Creating a Dynamic, Modular Approach to Customer Satisfaction Training

Challenge

Goal

Features

Gamified onboarding experience

Challenge

Goal

Features

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