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Services
Can you customize eLearning courses to fit our brand and learning objectives?
Absolutely! We’re fully equipped to align with your corporate branding guidelines and learning strategies. Ensuring a seamless integration with your existing content.
But that’s not all! If you’re looking for fresh ideas, expert consultation, or need assistance starting from the ground up… Our team is here to help. From crafting engaging scripts to designing compelling storyboards, we offer comprehensive services to bring your vision to life.
What types of multimedia content can you produce?
Our capabilities extend to creating virtually everything you need in-house. From eLearning standards like SCORM, engaging videos, and dynamic motion graphics to comprehensive marketing materials, we’ve got you covered.
Our team is fully equipped and ready to deliver a wide range of services, ensuring quality and consistency across all your projects.
Do you offer video editing and motion graphics services for existing content?
Yes! We’re eager to collaborate at any stage of your projects, ready to develop the assets you need. Whether you’re in the early planning phases or nearing completion and require that finishing touch, our team is on hand to deliver tailored solutions.
With our flexible approach, we ensure that your project’s specific requirements are met with precision and creativity.
How do you ensure the content is accessible to all learners?
Our course creation process strictly adheres to W3C standards, ensuring accessibility and a superior user experience. We meticulously monitor contrast levels for optimal visibility and incorporate descriptive alt texts for all necessary objects within the course.
Additionally, we provide voice-over services, complemented by closed captioning, to enhance comprehension and inclusivity for all learners.
What is "Nightwatch"?
“Nightwatch” is a distinctive nickname that emerged organically from our client interactions. With the majority of our clientele based in the US, they often remarked that all they needed to do was get a good night’s sleep, and by the time they woke up, their projects would be ready for delivery.
Inspired by this feedback, we embraced “Nightwatch” as part of our brand identity, symbolizing our commitment to efficiency, reliability, and the seamless execution of projects that exceed expectations while our clients rest easy.
Process and Project Management
What is your project development process from start to finish?
- Our project journey begins with an initial kickoff meeting, designed to gather all the essential information needed to bring your project to life.
- Following this, we’ll develop a layout or design concept (based on your specific needs) and present it to you for feedback. If your project requires scripting or storyboarding, we’ll also share an alpha version for your review. We’re committed to collaborating closely with you, making any requested adjustments to ensure your vision is accurately captured.
- Upon approval of the content, our team will commence the implementation phase, providing regular progress updates to keep you informed every step of the way.
- A beta version will be delivered for your assessment, during which we’re open to incorporating light feature enhancements and content modifications.
- As we approach the project’s completion, we’ll present the 1.0 version for a final review, making any minor tweaks necessary to perfect your project.
- Upon final approval, we’ll deliver your project in the requested format, including source files upon request.
- Post-delivery, our support team remains at your disposal to address any deployment issues, offering solutions or guidance as needed to ensure a smooth transition and satisfactory outcome.
How do you manage revisions and feedback from clients?
To streamline our review process and ensure all feedback is centralized, we utilize specialized review platforms tailored to the nature of the assets being developed. For graphical assets, we leverage the built-in review system of Adobe Creative Cloud, ensuring seamless collaboration and revisions. For eLearning development projects, Review 360 serves as our go-to platform for aggregating comments and facilitating an efficient review cycle. Video assets are managed through Frame.io, SharePoint, or Review 360, chosen based on the specific needs of the project. Scripts and documents typically undergo review via OneDrive or SharePoint, offering a structured and accessible feedback environment.
We prioritize security and adaptability in our processes. Should our clients’ company security policies restrict the use of third-party sites for asset review, we are fully prepared to manage the review process offline. This flexibility ensures that we maintain the integrity and confidentiality of your projects while accommodating your security requirements.
What project management tools do you use to keep projects on track?
To ensure our projects remain on schedule and are managed efficiently, we employ a suite of leading project management tools tailored to the specific requirements of each project. Microsoft Projects is our go-to solution for comprehensive project planning and tracking, offering detailed insights into timelines and resource allocations. For collaborative projects and document management, we utilize SharePoint, enabling seamless communication and file sharing among team members.
Additionally, Clockify aids us in time tracking, ensuring that every minute spent on your project is accounted for efficiently. By leveraging these tools, we’re able to maintain a high level of organization, transparency, and productivity throughout the project lifecycle.
How do you handle deadlines and ensure timely delivery?
Before initiating any project, we prioritize setting a clear and mutual understanding with our clients regarding the project timeline. Through initial meetings, we establish a detailed timeline and provide an estimated completion time, ensuring alignment on expectations and deliverables from the outset.
Understanding that project requirements can evolve, we maintain a flexible approach, open to accommodating scope changes from our clients. This adaptability ensures that the final deliverables truly meet our clients’ needs, even as those needs may change during the project lifecycle.
Once the project is underway, we commit to maintaining open lines of communication, offering regular progress updates. This approach not only ensures that the project remains on track for timely delivery but also allows for precision in meeting project milestones. Our goal is to keep our clients informed and confident in the progress of their projects, fostering a collaborative and transparent working relationship, while being receptive to adjustments that enhance project outcomes.
Technical Questions
What authoring tools and software do you use for eLearning course development?
Our expertise in eLearning development is anchored by our proficiency with industry-leading software, with Articulate Storyline serving as our primary tool. This doesn’t limit our capabilities, as we are also adept in using Adobe Captivate, allowing us to select the most suitable platform based on the project’s specific requirements and goals.
Our experience extends across a wide array of Learning Management Systems (LMS), including but not limited to SABA, TalentLMS, and Moodle. This breadth of knowledge ensures that we can seamlessly integrate and optimize courses for almost any existing LMS platform.
In instances where we encounter an LMS with which we are not immediately familiar, our team is committed to quickly mastering its functionalities. We dedicate ourselves to learning and understanding the new system to ensure the courses we deliver are perfectly optimized for it.
Are the eLearning courses SCORM compliant?
Absolutely, ensuring SCORM compliance is a cornerstone of our eLearning course development process.
We publish our courses in SCORM 1.2 as well as SCORM 2004 2nd, 3rd, and 4th editions, covering a broad spectrum of compatibility requirements. This flexibility guarantees that our courses seamlessly integrate with a wide range of Learning Management Systems, facilitating efficient tracking, reporting, and management of learner progress and performance. By adhering to these standards, we ensure that our eLearning solutions are not only versatile but also future-proof, meeting the evolving needs of our clients and their learning ecosystems.
Can you integrate eLearning content into our existing Learning Management System (LMS)?
While we strive for seamless integration of our eLearning courses with various Learning Management Systems (LMS), we acknowledge that absolute certainty of compatibility cannot be guaranteed due to the diverse nature of LMS platforms. However, our team’s extensive knowledge and experience with market-leading LMS platforms position us well to tackle most challenges effectively.
Should we encounter any issues with integration or functionality within a specific LMS, rest assured that we are committed to deploying our comprehensive troubleshooting process to identify and implement a solution. Our proactive approach ensures that we address any potential compatibility concerns promptly, minimizing disruptions and ensuring a smooth, efficient course deployment. Our dedication to resolving these challenges underscores our commitment to delivering high-quality eLearning experiences tailored to the needs of our clients and their learners.
Pricing and Payment
How is pricing determined for your services?
We believe in providing customized solutions tailored to each project’s unique requirements, which is why we evaluate every project before determining its price. Our goal is to offer flexible pricing options that consider the level of involvement required, ensuring that we can adapt our services to fit within our clients’ budgets. By staying as flexible as possible, we strive to meet your needs without compromising on quality or effectiveness. We will work closely with you, delivering tailored eLearning and multimedia services that align with your financial considerations and project goals.
Do you offer packages or is pricing customized based on the project?
We understand that each project is unique, with varying levels of involvement and specific requirements. That’s why we don’t take a one-size-fits-all approach with predefined packages. Instead, we believe in the power of open communication and crafting custom-tailored pricing that aligns with the distinct needs of each project.
Our aim is to reach a mutually beneficial agreement that ensures value for our clients without compromising on the quality and integrity of our services.
By working closely with you, we guarantee solutions that are not only effective but also economically viable, reflecting our commitment to meeting your unique needs and objectives.
What payment methods do you accept?
At present, our preferred payment method is direct bank transfers.
This approach ensures a secure and straightforward transaction process for both parties. We prioritize the safety and convenience of our clients, and by focusing on bank transfers, we’re able to maintain transparency and efficiency in our financial dealings.
Should you have any questions or need assistance with the payment process, our team is readily available to provide support and guidance, ensuring a smooth and hassle-free experience.
Is there a deposit required to begin a project?
No, we do not require a deposit to begin a project.
We believe in establishing a foundation of mutual trust between us and our clients.
Just as our clients entrust us with their valuable data and time, we place our trust in them to fulfill their payment obligations promptly upon project completion.
This approach underlines our commitment to building strong, trusting relationships with our clients, ensuring a collaborative and positive experience from start to finish.
Support and Aftercare
What kind of support do you offer post-project completion?
We provide a comprehensive range of support services following project delivery, always standing by to address any issues that may arise. Recognizing that we are human and mistakes can happen, we are fully committed to rectifying any errors on our part, at no additional cost to you. Our dedication to excellence extends beyond project completion, ensuring that any oversight is promptly and efficiently corrected.
Additionally, we understand that your needs and requirements may evolve over time. Therefore, we are open to collaborating with you to update previously delivered projects to reflect the latest changes or improvements. Our aim is to ensure that your eLearning and multimedia projects remain relevant, effective, and aligned with your current objectives, reinforcing our commitment to your long-term success and satisfaction.
How can we update the eLearning content in the future?
Our goal is to foster a friendly, trust-based relationship with each of our clients, ensuring we’re always available for future updates and support. We prioritize open communication and flexibility in our collaborations, aiming to be more than just a service provider, but a reliable partner in your ongoing success.
Understanding the dynamic nature of digital content, we also offer the option to provide modifiable source content upon request. This approach empowers our clients with the flexibility to make updates independently, ensuring their projects can evolve alongside their needs. Moreover, we are prepared to offer training and education on how to update the delivered content effectively, ensuring you have the knowledge and skills to maintain and refresh your projects as required.
This comprehensive support underscores our dedication to not just meeting immediate project needs but ensuring long-term value and adaptability for our clients.
Do you provide training on how to use and maintain the eLearning courses?
Certainly, while it is categorized under a separate pricing model, we are more than happy to offer training sessions for our clients on how to update the delivered content themselves. This service is designed to empower you with the knowledge and skills necessary to independently manage and refresh your eLearning or multimedia projects, ensuring they remain up-to-date and relevant to your needs. Our aim is to provide you with the tools and understanding required for ongoing content management, enhancing your autonomy and flexibility in maintaining your projects over time.
General
How long has your company been providing eLearning and multimedia services?
Although Educating Media was established in 2019, the expertise behind our company spans more than a decade.
The professionals forming the backbone of our team bring a wealth of experience in their respective fields, ensuring that every project benefits from deep industry knowledge and a proven track record of success. This blend of fresh innovation with seasoned expertise allows us to deliver cutting-edge eLearning and multimedia solutions, tailored to meet the evolving needs of our clients. Trust in Educating Media to bring a level of experience and dedication that exceeds expectations, despite our relatively recent entry into the market.
Can you provide examples of past projects similar to ours?
While our portfolio is continually growing, and we strive to showcase a wide array of our work, we must adhere to copyright and confidentiality agreements with our clients, which limits the extent of past projects we can publicly share.
Despite these constraints, we are committed to ensuring you have a clear understanding of our capabilities and how they align with your specific needs. To this end, we are more than willing to develop a customized short demo. This demo will be specifically tailored to highlight the layout and main features of the type of project you’re considering, giving you a direct insight into our approach and the quality of work we deliver. Our goal is to provide you with a tangible example of what we can achieve together, ensuring you feel confident in choosing Educating Media for your eLearning and multimedia projects.
What makes your services unique in the eLearning and multimedia design market?
Our services stand out in the eLearning and multimedia design market for several key reasons that underscore our commitment to excellence and innovation.
Firstly, we embrace the philosophy that learning is an ongoing journey. This belief drives us to continuously develop our skills and seek innovative solutions to enhance our projects. Our dedication to improvement ensures that we are always at the forefront of eLearning and multimedia trends, providing our clients with cutting-edge solutions.
Moreover, we consider “thinking outside the box” essential, particularly in online education and marketing. We approach each new project with the goal of making it our best work yet, pushing creative boundaries to deliver uniquely engaging and effective solutions.
Our work ethic is built on a foundation of transparency and open communication. We maintain a fully transparent working process that offers our clients unparalleled flexibility and insight into their projects. This approach fosters trust and collaboration, making the development process smoother and more effective.
Lastly, we view our clients and their projects not as temporary engagements but as long-term partnerships. This perspective allows us to better understand and align with our clients’ objectives, creating tailored solutions that not only meet but exceed expectations. It’s this combination of continuous learning, creative innovation, transparent processes, and a partnership-driven approach that truly sets Educating Media apart in the eLearning and multimedia design market.
How do we get started on a project with you?
Getting started on a project with us is an exciting and straightforward process! The initial step is to reach out and contact us— we’re eagerly waiting to hear from you. You can connect with us through LinkedIn, engage with us on Facebook, or send us a direct email. Whichever platform you prefer, we’re ready to start the conversation about your project.
Once we’re in touch, we’ll dive into a detailed discussion about your project’s requirements and objectives. This conversation is crucial for us to understand exactly what you need and how we can bring your vision to life.
Following our discussion, we’ll formalize our partnership through a contract. This step ensures that both parties have a clear understanding of the project scope, timelines, and expectations. With the contract signed, we’re all set to hit the ground running. Our team will then put their full effort into making your project a success, leveraging our expertise and creativity to exceed your expectations. Let’s embark on this journey together and create something exceptional!